60-Day Money-Back Guarantee

At AirPack, your satisfaction is our top priority. We’re committed to providing high-quality products that make your travel experience easier and more enjoyable. If for any reason you're not completely satisfied with your AirPackpurchase, we offer a 60-day money-back guarantee from the date you receive your order. Simply reach out to us, and we'll make it right.

How to Initiate a Return

To start the return process, please contact our customer support team at support@airpack.com. We’ll guide you through the next steps to ensure your return is quick and hassle-free.

Return Requests

When submitting a return request, please include the following information:

• Reason for return
• A photo of the product (if applicable)
• If you'd like to exchange: Please provide the new size or color you're interested in.

Return Conditions

To be eligible for a return, the product must meet the following criteria:

• It must be in original condition (unused, with all packaging, accessories, and documentation).
• Proof of purchase (order confirmation or receipt) is required.
• Return shipping costs are the responsibility of the customer unless the product is damaged or defective upon arrival.

Processing Refunds

Once we receive and inspect your returned item, we’ll process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.

If your order arrived later than expected, we’ll gladly refund the express shipping fee to make up for the delay.

Disputing Chargebacks

We always strive to resolve issues directly with our customers. If you have any concerns or questions about your order, please contact us first, and we’ll do everything we can to help.

If a chargeback is filed without prior communication, we will dispute it. We take chargebacks seriously and will provide all necessary documentation to the issuing bank to support our case.

Thank you for choosing AirPack! We're here to ensure you have a smooth and enjoyable experience with our products, making your travel journey as effortless as possible.